All products are sold by Jonathan Stubbington, 52 Beverley Gardens, Ashburton, Devon, TQ13 7BN
I aim to send all items within 3 working days of receiving your order. Custom or personalised orders may have a longer processing time and this will be specified on the individual product pages for those items.
You can contact me at email@example.com for anything to do with your order.
There are additional contact options available on the Contact page of this website.
This policy is offered in addition to your legal rights.
Prices and payment
Prices for individual items or item bundles are shown on the individual product pages.
I only sell to UK customers. Shipping to UK addresses is typically £2.00. The shipping costs for your individual order are displayed at the checkout before you confirm your order.
VAT is not charged on items sold through this shop.
Payment is via Paypal’s online payment system. Paypal accepts most credit and debit cards and you do not need a Paypal account in order to make a payment.
I accept returns and exchanges
Contact me within: 14 days of delivery.
Send items back within: 30 days of delivery.
Refunds will be issued within 14 days of receiving the returned item back.
Cancelling an order
You can cancel an order up to the point at which it is shipped.
Once your order has shipped, you can return it within 14 days of delivery.
Please contact me at firstname.lastname@example.org to cancel your order.
You can use the Model Cancellation Form below if you would like but you are not required to use it in order to make a cancellation.
You do not need to provide a reason for your cancellation/return.
Custom or personalised items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for customised or personalised items.
Conditions of return
You, the buyer, are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you are unhappy with your order
If you encounter any issues with your order, have any questions, or would like to make a complaint, please contact me at email@example.com
I am confident we will be able to resolve any issues. However, if you are not satisfied with the way in which your complaint has been handled you can contact the European Online Dispute Resolution Platform.
MODEL CANCELLATION FORM
To: Jonathan Stubbington, 52 Beverley Gardens, Ashburton, Devon, TQ13 7BN
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods,
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
Once completed, please send to firstname.lastname@example.org